Worried About A Difficult Conversation? Here’s Advice From A Hostage Negotiator.

Did you ever read something that you feel like you should have known, only it never really clicked for you until it was expressed in that precise way? That's how I felt when I read this insight into why people raise their voices:

When people have arguments, they raise their voices because they don't feel heard.

Having felt the need to raise my voice quite recently, I can attest to the accuracy of this, but hopefully it will also act as an alarm bell in my own conversations. If I never get shouted at again I'll know I'm onto something.

N.B. The article is behind a paywall on WSJ.com but as of this writing it can be read in full in the twitter app...